Message from Toby Felton, Estate Manager, Encore, March 19, 2024

Introducing PLACES, an app which will replace the Encore portal.


You will soon receive a personal invitation to join – please look out for it.
This letter provides you with all the essential information you need to know. 

Why are we releasing an app?
As managing agent, the app will enhance our ability to provide information to residents and interact more efficiently. This is essential in an emergency.
With recent changes to laws and regulations, particularly regarding safety, the app will be a helpful way to share relevant information and updates with residents. So, it’s important that as many people as possible living at your development have the app.

What will the app do?
The app will enable you to receive important updates, find useful information, see your account balance, provide a convenient way to report a maintenance item that requires repair, or contact us.
Instead of sending an email, when you contact us via the app, your request will be automatically routed to the correct people, so we can take action more quickly. You can control how you receive updates.

Who can use it?
It will be available for all owners, and importantly, rental tenants who live at a development. As rental tenants often comprise half of the people living on an estate, it will ensure important information is shared with them as well.

Owners will have access to an enhanced version of the app, showing your personal service charge account (only if you sign in using your personalised passcode, see below). Rental tenants will have access to a general version relevant for residents.